Build the record
Timeline + evidence
Log operator messages, KYC updates and complaint dates. Upload up to 20 PDFs or images, including the terms version you relied on.
Withdrawal Case Pass
Turn your free diagnostic into a private 90-day case file. Keep the timeline, documents, complaint draft and next checkpoints together — without giving us control of the complaint or your money.
Build the record
Log operator messages, KYC updates and complaint dates. Upload up to 20 PDFs or images, including the terms version you relied on.
Keep moving
Edit the complaint draft created from your answers, add checkpoints and opt into email reminders. These are organisational dates, not legal deadlines.
Take it with you
Create a clean case summary for your own records, the operator or an ADR body. Save it as PDF from your browser before the workspace expires.
Optional manual pilot
Invite-only and not included in Case Pass. A reviewer checks whether your file appears complete; they do not represent you, give legal advice, contact the operator or take a success fee. You still send the complaint yourself.