Legacy URL · editorial guide
Editorial and payout-report policy
Our policy separates operator claims, editorial checks and observed player reports. Commercial relationships cannot buy a verdict, remove a report or accelerate moderation.
Core checks
We review operator identity, licence claims, domain evidence, payments, KYC, withdrawals, support and safer-gambling tools.
Equal report checks
Paid, partial, pending, rejected and voided withdrawal reports go through the same email verification, duplicate checks and human moderation. A positive report is not fast-tracked, and a negative report is not suppressed because of its outcome.
What email verification proves
Email confirmation shows that the submitter controls an inbox. It does not prove the withdrawal happened. Reports with privately reviewed redacted evidence receive a separate evidence label; raw evidence is never published.
Moderation standard
We hold reports that may expose personal data, duplicate another submission, form part of an unusual report burst, contain unsupported allegations or need clarification. Moderators may publish, reject or request a correction, and decisions are recorded in an audit trail.
Corrections and appeals
A verified player can request a factual correction, appeal a moderation decision or confirm a later resolution. Accepted changes are recorded rather than silently rewriting the history of the report.
Operator right to respond
An operator may submit a factual public response free of charge. Its identity and response are verified and moderated before publication. An operator cannot edit the player report, mark it resolved without the player, buy a badge or pay to remove criticism.
Update cycle
Casino terms change. Material licence, payment or responsible-gambling changes should trigger an update.