A complaint needs dates, amounts, account ID, screenshots, chat transcripts, the terms in force and the exact rule being disputed.
#Bananzia
#complaint
#ADR
Answers
Oliver Hayes
Accepted answer
12 helpful votes
Complain to the operator first and keep the record tidy. Because Bananzia is not UKGC-licensed, UK ADR routes may not apply, so payment-provider evidence and safer-gambling support become more important. Reviewers also report slow support, so document every contact.